Tag Archives: customer experience

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The Role of Customer Experience in Digital Transformation

Customer Experience Focused Digital Transformation of business Gone are the days when implementing digital business used to mean centralization of information and automation of tasks to achieve optimization. The ‘digital’ now refers to a new way of looking at business, a complete transformative approach of the Enterprise Business Model , promising far-reaching effects, and readying […]

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AI for Banking Transformation

In this age of machines, traditional banks find themselves competing with tech-savvy fintech players, moving to adopt newer technologies like artificial intelligence to keep up. Artificial intelligence (AI) will empower banking organisations to completely redefine how they operate, establish innovative products and services, and most importantly impact customer experience interventions. In this second machine age, […]

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AI for enhancing Business Metrics

As is the case with investments in any other area of technology, AI needs to deliver demonstrable impact to business top line and bottom line. In today’s competitive landscape of business, enterprises are expected to measure the incremental ROI for every expense and every investment made – technology or otherwise. The case of Artificial Intelligence […]

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