Performance monitoring for HUB across geographies

Share on twitter
Share on facebook
Share on linkedin
Share on whatsapp
Share on email

One of the top 3 US Pharmaceutical companies

Problem Statement

  • Company has tie up with third party vendor in setting HUB’s to facilitate the availability of their specialty drugs. HUB serves as a single point of contact for patients to access specialty drugs, as well as providing comprehensive healthcare management services that ensure adherence to prescribed therapies.
  • Company wanted to monitor the performance of nurses operating out of such HUB’s across geographies and roll out incentive compensation.

Analytics Led Approach

  • Gathered data from various internal sources/tools and crystallized the key aspects that influence the HUB’s execution efficiency .
  • Systemized the best and comprehensive approach in calculating metrics for monitoring performance of nurses after discussions with stake holders from multiple teams.
  • Designed a structured workflow based application to capture qualitative and quantitative metrics for Incentive compensation.

Business Impact

  • The company was able to get a clear idea about the performance of various territories and decide the incentive compensation
  • Provided value add by supporting the metrics by establish correctness of approach, statistical relevance of the numbers obtained.

Critical Success Factors

  • HUB’s performance efficiency is effectively captured. Company can monitor and reach out to HUBs having unusual trends.
  • Company is able to decide incentive performance in a transparent and effective manner.

    XTechalpha: Launching a “next-in class“ platform of exponential technologies: AI, Blockchain, Cloud, Cybersecurity, IoT & emerging segments: GCCs, Startups and Academic Institutions & Edtech accentuated with an enviable line up of proven and seasoned thought leaders bringing together and ensemble, curated content, networking interventions and learning enhancement. A must visit primer for GIC heads, Technology leaders, Exponential technologies enthusiasts, Academic deans and Entrepreneurs.

    Watch the Launch video:

    XTechalpha: reimagine your THINKING