IT Operations Analyst

IT Operations Analyst



Zoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.

We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment.

As a member of the IT team, provide, maintain, and improve operational reports and performance dashboards that are critical to the success of the IT team

Bachelor degree in Data Science or Business Analytics or equivalent work experience
Excellent written and verbal communications
Possess a professional attitude and work ethic in addition to being well organized and efficient

Accurately analyze and collect data for various types of business reports such as Operational Report, Scorecards, KPI, etc
Regularly examine data reports to locate and resolve mistakes throughout
Create business reports that provide insight into key data points
Mining data from official sources, then reorganize the said data in a format read by human or machine
Using statistical tools to interpret data sets, paying particular attention to trends and patterns that could be valuable for diagnostic and predictive analytics efforts.
Preparing reports for the leadership that effectively communicate trends, patterns, and predictions using relevant data
Creating appropriate documentation that allows stakeholders to understand the steps of the data analysis process and duplicate or replicate the analysis if necessary.

Soft skill required
Analytical skills that allow for the development of data-driven reports
Monitor data to identify changes in IT/business trends

Technical skill required
Ability to use SQL and Microsoft Excel or Google Sheets to create pivot tables, vlookups, advanced formula, graphs and charts

Knowledge in using Tableau

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