Yellow Messenger is Asia’s largest Conversational AI platform for enterprises. Yellow Messenger was founded in 2015 with more than 100+ customers and 150 Employees around the globe and is funded by Lightspeed Ventures and prominent angel investors.
We have built a Conversational AI Platform which enables developers to build the best Conversation channels in the market, the platform also boasts of its capabilities for Document cognition, Analytics module and a service desk for agents to handle conversations.
An ideal candidate for this role will be customer-centric and will have an experience of 3+ Years in SAAS business analysis/Consulting/Services/Project delivery/Customer Engineering. The candidate is required to have a B.E/MBA qualification.
NOTE – This is not an analytics role.
Understand the Customer pain points, Customer requirements, Business goals of Projects and design the most appropriate conversation flows and Integrations with Enterprise applications.
Understand the various backend & frontend systems being used within the enterprise for integrations with the channels.
Work with Customer Engineering Manager to Engineer a channel for the agreed scope, within the agreed time and Quality
The channels will have to cater for all the requirements provided by Customers
Guide and mentor the Customer engineers to build the channel that is designed by you
The candidate will have an added advantage if they satisfy the below conditions –
Has the ability to investigate, analyze, visualize, articulate and solve complex problems and concepts and make disciplined decisions based on the available information.
Exposure to toolsets (Jira, Confluence or similar tools) across Requirements documentation, conversation design and Quality assurance.
Has knowledge of Rest/Soap APIs and 3rd party integrations.
Has previously created documents like BRD, Scope Document, HLD, LLD etc.,
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Strong communication skills to collaborate effectively with cross-geographical teams.
Ability to multitask and meet tight deadlines.
Has Deep domain knowledge of any one of these domains – Banking, Financial services, Insurance, Retail, Telco, Utilities, Retail, Manufacturing, Education
Has worked in Customer locations preferably in Geographies like South East Asia, Europe, South America, North America, Middle East/Africa
Has knowledge about Enterprise Architecture
Has been the Lead in Projects where Customer’s business goals were achieved
Has high levels of Diligence/Ownership
Has worked on Enterprise chatbot development in the past
Has an understanding of the basic principles of Design Thinking
When in office, we serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews – we reward great work!
Work from Home option on approval basis
Peace of mind with life assurance, as well as comprehensive health insurance for you and your dependents
Open vacation policy and flexible holidays so you can take time off when you need it
Paid maternity leave
MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Competitive salary in a startup that is growing at 5X in terms of revenue Year on Year
Occasional short travel to meet customers in different Geographies
Join a company that values employees and has employee-friendly policies. Our activities can be seen on our LinkedIn Page
To apply for this job please visit www.linkedin.com.