Application Support Analyst
What This Job Involves-
You will understand the valuation process E2E, providing application support through various stages of a valuation. You are passionate about monitoring and root cause analysis to improve the reliability of systems. You will support multiple vendor applications such as Argus Developer, Argus Enterprise, EstateMaster Affinity iXchange ValuePRO, ApexSketch, etc. and inhouse custom developer applications . You support experience will including using tools such as ServiceNow, SQL, MS Azure, Postman and REST API’s .
Valuer & Advisory Support
Provide professional, accurate support – Monthly CSAT of > 90%.
Average Initial Response Time of < 30 minutes.
Ensure escalated incidents are kept to < 5 per week.
Weekly target of I want to work for JLL.
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