Consultant – CORA AI Support-BFS013617

Consultant – CORA AI Support-BFS013617



Effective interaction with internal teams on regular support updates/issues
Exceptional verbal and written communication skills
Effective Incident management process knowledge
Able to handle L1 ticket activities, respond to client queries and issues promptly meetings, implementation meetings, transitions call etc.
Customer concern management experience with client/internally on the issues
Takes escalated calls, provide timely updates on SEV1/SEV2
Communicate to leadership on issue/outages impacting business and operations,
Co-ordinate & connect with business, operations
Completely lead the issue and resolve and bring it to completion for closure
Maintain the relationship with all partners, run infrastructure and software on a regular basis during upgrades and patches
Should work on automating the Software Release, Data Migration, and Infrastructure provisioning.
Experience, in supporting financial applications, credit/loan platforms.
Experience fixing web applications and good hold on SQL (SQL Server).
Demonstrable understanding of how web applications works.
Good technical and analytical skills.
Demonstrable ability to function in a self-directed environment.
Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success.
Innovative problem solver who is positive, proactive, and readily accepts change.
Ability to handle clients professionally during all interfaces.
Offshore support with rolling shifts in EST (Eastern Standard Time)

we seek in you!

Minimum Qualifications

Graduate/ Postgraduate

Preferred Qualifications
BE/ B tech. / MCA / MSc. / BSc
ITIL certified and service delivery experience.
Supporting credit applications & exposure to AR system.
Good comprehension of Java, html, web applications.
Release management.
Should be comfortable working in shift.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter , Facebook , LinkedIn , and YouTube .

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