Etech Global Services
As an analyst, you will first learn a lot about the client platform and how to configure/create a solution for its customers through extensive product training. After that, you will work with client project managers and other team members to build and support our product implementations for large companies. You will utilize your knowledge of technology to think of creative solutions on the client platform.
As an Analyst, you will be assigned to multiple projects depending on our needs, your interests, and expertise. The projects can vary from assisting your team in implementing, maintaining, and testing our software for new customers to managing customer accounts post-launch.
Experience in management consulting, IT consulting, market research, and/or enterprise software client management either in college or at work to facilitate teamwork in a remote setting will be preferred.
Excellent analytical skills (including Microsoft Excel) and attention to detail
Strong written, oral communication, and presentation skills
Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science, etc.)
Work with senior team members to carry out customer implementations and program enhancements
Participate in the implementation design, setup, and review processes
Identify improvements to our feedback products and processes
Utilize Client software knowledge for testing customized software solutions
Build long-standing customer relationships by improving customer feedback programs
Provide support to client meetings by leveraging in-depth Client system capabilities
Work with client teams in resolving technical/system related inquiries
Provide quality assurance support when providing features to clients
Provide client support when analyzing large sets of data
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