Customer Feedback Analytics Using Classification Modelling

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One of India’s Largest Conglomerates headquartered in Mumbai

Problem Statement

Automate the survey feedback comment classification process and also predict the future comment classification

Solution Approach

  • Model Dataset

  • Random Forest

  • Network issues, Voice issue, data issue ,customer service issue and multiple issues

Business Impact

  • Leverage Customer experience around their product

  • Ensemble Classifier produces Higher Accuracy as compared to individual algorithm

  • Through interactive dashboard the concerned team can get the idea of the main problems

Critical Success Factors

  • Greenplum Database
  • Interactive Dashboard Deployment

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